Contact Center Report Audit

Schedule Your Free Report Audit Today!




There are lots of ways to peer into the Contact Center operation – it’s a fast-paced, complicated environment that can make identifying weak points and failures difficult. It can be especially difficult when you need a solution quickly. A key step in identifying potential problems is through reporting. While reporting is simply the data view of a possible symptom, the information can point to hidden obstacles that, when looked at closely, can uncover a wide array of possible opportunities to improve the overall experience for customers, managers, and agents like.

Inflow's Report Audit was designed to identify the following

  • Customer satisfaction
  • Agent morale issues
  • Agent training and/or cross-training
  • Identify opportunities in Agent desktop flow
  • Lost opportunities in leveraging available technology
  • Agent turnover
  • And much more…
Schedule your Free Report Audit Today and take your contact center operations to the next level!