CONTACT CENTER REPORT AUDIT

There are lots of ways to peer into the Contact Center operation – it’s a fast-paced, complicated environment that can make identifying weak points and failures difficult. It can be especially difficult when you need a solution quickly. A key step in identifying potential problems is through reporting. While reporting is simply the data view of a possible symptom, the information can point to hidden obstacles that, when looked at closely, can uncover a wide array of possible opportunities to improve the overall experience for customers, managers, and agents like.

Inflow's Report Audit was designed to identify the following

• Customer satisfaction
• Agent morale issues
• Agent training and/or cross-training
• Identify opportunities in Agent desktop flow
• Lost opportunities in leveraging available technology
• Agent turnover
• And much more…